Terms & Conditions

1. Who you are contracting with

CV Scores is operated by RBS Solutions S.à r.l.-S ("we", "us", the "Seller"). By accessing or using CV Scores (the "Service"), you agree to these Terms & Conditions. If you do not agree, do not use the Service. You confirm that you are of legal age in your country of residence, or that you have authority to bind the organisation you represent.

2. The Service

CV Scores provides an AI-assisted analysis of your curriculum vitae (CV), including an overall score, category-level feedback, prioritised improvement suggestions and example rewrites. The analysis is generated by automated systems and is provided for informational purposes only; it does not guarantee interviews, job offers, or any particular outcome.

3. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose, fraud, or spam;
• upload content that infringes intellectual property rights or contains personal data of third parties without their consent;
• interfere with the Service's security, probe or scan its infrastructure, distribute malware, or scrape the Service;
• reverse engineer, resell, redistribute, or circumvent technical limits of the Service.

Because CV Scores uses generative AI, you additionally agree not to use it to produce illegal content, deceptive or discriminatory material, or to attempt to bypass safety measures. You are responsible for the content you submit, for how you use the analysis output, and for verifying its accuracy. AI output may be inaccurate and is not a substitute for regulated professional advice.

4. Intellectual property

We retain all ownership of the Service and its intellectual property, including the software, scoring methodology, documentation and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service for your personal career purposes. You retain ownership of your CV and its content; you grant us a limited licence to host and process it solely to provide the Service. Rights holders who believe content infringes their rights may contact us for takedown; repeated infringement may result in account termination.

5. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and keep it up to date.

6. Payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms. Purchases on CV Scores are one-time payments that unlock the full analysis report for a single CV review; there is no recurring subscription unless explicitly stated at checkout.

7. Service level

We do not guarantee uninterrupted or error-free performance of the Service. The Service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

8. Liability

To the fullest extent permitted by law, our aggregate liability is capped at the fees you paid in the 12 months preceding the claim. We are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing in these terms excludes liability for fraud, death or personal injury where such exclusion is not permitted by law.

9. Suspension and termination

We may suspend or terminate your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. On termination your access ends and your data is handled in line with our Privacy Notice.

10. General

You may not assign these terms without our consent; we may assign them in connection with a merger or acquisition. We are not liable for failures caused by events beyond our reasonable control. These terms are governed by the laws of the Grand Duchy of Luxembourg, and disputes will be resolved in the courts of Luxembourg, unless mandatory consumer law provides otherwise.

11. Contact

Questions about these terms: contact us via the support email listed on our website. For payment and refund questions, see our Refund Policy or visit paddle.net.